How to change your Shaped Capped package to an Unshaped Capped package

Follow the steps below to change your Shaped Capped DSL package to an Unshaped Capped DSL package in ClientZone.

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the Capped package you wish to change.
  4. Click on the ‘Edit Package’ button.
  5. Click on the New Product dropdown menu In the Change to Another Package section.
  6. Select the package of your choice under the Unshaped Capped DSL section.
  7. Accept the terms and click on ‘Change Package’ to confirm.

Please note. Any package changes will only be effective from the 1st of the next month. You can easily make package changes at any point before the 15th of a month, thereafter our billing cycle is processing and we only allow changes again from the 1st.

Still have questions? Contact us on any of the platforms below