ADSL and VDSL

How to reduce a high ping

A high ping, for example while gaming, is mostly caused by the way you connect to your router, the quality of copper line and/or the ISP.

A traceroute can be done to troubleshoot the issue. A traceroute will show where the latency is coming from.

How to do a Traceroute

View our videos at the end of this article with instructions on how to do a traceroute and ping test on Windows or Mac.

Latency Results

  • If the latency is on the first hop (to your router) it is probably a local network problem.
  • If the latency is to the second hop, then it could be Telkom exchange congestion.
  • If the latency occurs at the end of the traceroute, then it could be load on the server you are trying to access.

When latency appears to suddenly spike is an indication of where the problem is. Try connecting with a different ISP account (or a different router) and see if the problem persists.

Also, for your router, disconnect all devices and switch the Wi-Fi off and then connect a single device to connect. Then try connecting devices one by one and see if one of the devices causes the problem, or if it only occurs when WiFi is brought back up.

Still have questions? Contact us on any of the platforms below