Air Mobile

How to change to another Mobile package

Afrihost Mobile Packages

  1. Log into ClientZone.
  2. Click on the ‘Mobile’ tab.
  3. Select the Afrihost Mobile package you want to change.
  4. Click on the ‘Edit Package’ button.
  5. In the Change to Another Package section, select your new product.
  6. Accept the terms and click on ‘Change Package’.

Mobile Data Packages

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the Mobile Data package you want to change.
  4. Click on the ‘Edit Package’ button.
  5. In the Change to Another Package section, select your new product.
  6. Accept the terms and click on ‘Change Package’.

When will my package change take effect?

Package Upgrades
A package upgrade is immediate and you will be billed pro-rata from the moment you confirm the upgrade.

Package Downgrades
Package downgrades take place at the beginning of the following month and you don’t get billed for any downgrade that you do. The new billing for the downgraded package will commence at the beginning of the following month. Ensure that you request the downgrade before our billing run.

Please note. You can easily make package changes at any point before the 15th of a month, thereafter our billing cycle is processing and we only allow changes again from the 1st.

Still have questions? Contact us on any of the platforms below