Fibre Broadband

How to cancel your Fibre account

Follow the steps below to cancel your Fibre services in ClientZone:

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Now select your Fibre package from the list on the right hand side.
  4. Click on the ‘Edit Package’ button.
  5. Click on the ‘Cancel this Service’ button.
  6. Complete the form and click on ‘Cancel this Service’ button to confirm your cancellation.

Please note. You can easily make package changes at any point before the 23rd of a month, thereafter our billing cycle is processing and we only allow changes again from the 1st.

Want to change your package? You do not need to cancel your Fibre package if you only want to change to another Fibre line speed/package. Read our How to change your Fibre package article to find out how.

Still have questions? Contact us on any of the platforms below