Fibre Broadband

How to change your Fibre package

Follow the steps below to change to another Fibre package in ClientZone:

  • Log into ClientZone.
  • Click on the ‘Connectivity’ tab.

  • Now select your Fibre package from the list on the right-hand side.

    • Click on the ‘Edit Package’ button.

    • Select the package you want to change to in the New Speed dropdown under the Change to Another Package section.

    • Accept the terms and click on ‘Change Package’ to confirm your package change.

    Please note. Package changes can be made at any point before the 15th of a month, thereafter our billing cycle is processing and we only allow changes again from the 1st.

    Processing Time. Upgrades can take 2 - 48 hours to take effect. Downgrades are processed at the beginning of the following month.

    Still have questions? Contact us on any of the platforms below