Fibre Broadband

How to migrate your Fibre line from another provider to Afrihost

In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration.

Cancel with your current Service Provider

You will need to notify your current ISP and cancel your current services with them. Most ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.

Once your line has been released by your ISP, you can sign up with Afrihost.

Please note. The release of your line may take some time. Afrihost has no control of the time frame it may take for the release of your line from your previous ISP.

Sign up for fibre. To get blazing fast internet, follow these easy steps on How to sign up for Afrihost fibre.

Provide Afrihost with your UID (Unique line ID)

You will then need to provide us with your UID (if relevant) which can be updated in ClientZone directly.

Or you can go to your existing provider’s site, choose Afrihost as your ISP and click on activate.

Each providers UID is different here are some examples:

Provider UID UID Example Where to Locate
Vumatel Object Number VT-OB-RH-0150 Read our article
Openserve B Number B310015577 Contact Openserve but ensure you don’t cancel the line.
Vuma Arial and Fibrehoods F-san Number 485754437EE37F9C OR ZNTS038D7F07 Found on the sticker on the back of your ONT.
Octotel Octotel Line Number OCT-BGL17325 Call Octotel to get the UID.
Frogfroot FRG Number FRG833-47-JHB-B1 Call previous ISP for this UID.

Activate your Fibre Services

If your Fibre line is not already active after signing up with Afrihost, please visit the Fibre Activation page to activate your line.

Did you know? Providing Afrihost with your UID will speed up the migration process.

Still have questions? Contact us on any of the platforms below