How to migrate your Fibre line from another provider to Afrihost
In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration.
Cancel with your current Service Provider
You will need to notify your current ISP and cancel your current services with them. Most ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.
Once your line has been released by your ISP, you can sign up with Afrihost.
Please note. The release of your line may take some time. Afrihost has no control of the time frame it may take for the release of your line from your previous ISP.
Sign up for fibre. To get blazing fast internet, follow these easy steps on How to sign up for Afrihost fibre.
Provide Afrihost with your UID (Unique line ID)
You will then need to provide us with your UID (if relevant) which can be updated in ClientZone directly.
Or you can go to your existing provider’s site, choose Afrihost as your ISP and click on activate.
Each providers UID is different here are some examples:
||Where to Locate|
||Read our article|
||Contact Openserve but ensure you don’t cancel the line.|
|Vuma Arial and Fibrehoods
||485754437EE37F9C OR ZNTS038D7F07
||Found on the sticker on the back of your ONT.|
||Octotel Line Number
||Call Octotel to get the UID.|
||Call previous ISP for this UID.|
Activate your Fibre Services
If your Fibre line is not already active after signing up with Afrihost, please visit the Fibre Activation page to activate your line.
Did you know? Providing Afrihost with your UID will speed up the migration process.