Follow the steps below to troubleshoot your internet connection.

1. Disconnect the CPE/ONT’s power supply.
2. Wait about 10 - 20 minutes for the ONT’s internal cache to clear.
3. Reconnect the CPE/ONT’s to the power supply.

What are the possible causes of Fibre issues?

• A Fibre optic cable can bend, twist, or wind.
  
• The cable may be stretched which will damage the cable.
  
• The cable connectors may not be fitted properly.
• Some problems may not be immediately evident to the naked eye especially when the Fibre cable is damaged internally.
  
• If the lights on the CPE/ONT are not on, there could be a problem with the device or link.
  
• You may be connected to a faulty port.