As you may have heard, Cell C has made a decision to terminate their Fixed LTE service. If you are one of our existing Cell C Fixed LTE clients, unfortunately, you will be affected by this. Not to worry though - we have a plan to ensure you stay connected and we’ll migrate you to a similar package on another Fixed LTE network. All you have to do is confirm the migration via ClientZone.
I have a Cell C LTE package with Afrihost. What is going to happen to my current package?
Afrihost has similar packages on other Fixed LTE networks for you, namely Pure LTE (MTN) and Telkom. We will move you to a similar package on another Fixed LTE network to ensure that you do not lose connectivity.
We will send you an email with easy instructions to confirm the migration of your package. You will be required to enter the address where you will be using the Fixed LTE service to do a coverage check.
*NOTE* It is really important that you supply us with the correct address where you will be using the product, as the SIM cards get locked to the location specified during migration.
How will I know if I have coverage on another Fixed LTE network?
You can check on our coverage map if you have LTE coverage at your location. We’ll also do a coverage check during the migration process.
When will the migration process happen?
ALL Cell C products will be cancelled at the end of February 2020.
- The migration of 100 GB and 200 GB Cell C packages to be done before 30th November 2019.
- The migration of 50 GB and 20 GB Cell C packages to be completed before 25th February 2020.
Will I get a new LTE device and SIM card?
Depending on the coverage you have, you will either be moved to a Pure LTE (MTN) or Telkom LTE package.
- I have Pure LTE (MTN) coverage AND a compatible device.
Great, we will send you a new MTN SIM card. All you need to do is insert the new SIM card into your existing LTE device and change the APN settings.
- I ONLY have Pure LTE (MTN) coverage but do NOT have an MTN compatible device.
No problem, we will send you a new MTN SIM card and a free device. All you need to do is insert the new SIM card into your new LTE device.
- I have Pure LTE (MTN) AND Telkom coverage but do NOT have a compatible MTN LTE device.
No problem, we will send you a new Telkom SIM card. All you need to do is insert the new SIM card into your current LTE device.
- I ONLY have Telkom LTE coverage.
Great, we will send you a new Telkom SIM card. Insert the new SIM card into your existing device and you’ll be good to go.
What package will I be moved to?
If you have Pure LTE (MTN) coverage.
Cell C clients will get the exact same data and price on Pure LTE (MTN).
- 20GB clients will move to a 20GB Pure LTE package for R219pm.
- 50GB clients will move to a 50GB Pure LTE package for R349pm.
- 100GB clients will move to a 100GB Pure LTE package for R530pm.
- 200GB clients will move to a 200GB Pure LTE package for R845pm.
- * Please note, that these are custom packages that will only be created for clients who migrate from Cell C. These packages will not be available to the public.
If you have Telkom LTE coverage.
Cell C clients will move to a Telkom LTE package that is as close as possible to what they are currently paying.
- 20GB clients will move to a 20GB + 20GB Telkom LTE package for R219pm (normal SIM + Device price - R269pm).
- 50GB clients will move to a 40GB + 40GB Telkom LTE package for R349pm (normal SIM + Device price - R369pm).
- 100GB clients will move to a 80GB + 80GB Telkom LTE package for R530pm (normal SIM + Device price - R699pm).
- 200GB clients will move to a 220GB + 220GB Telkom LTE package for R845pm (normal SIM + Device price - R1069pm).
Once you confirm your new package, we’ll send you a new Fixed LTE SIM card, free of charge.
Note: The aim is to move you over to the closest package to what you were previously paying.
What will happen if I do NOT complete the migration process?
We encourage you to complete the migration process for ALL Cell C LTE products in ClientZone as soon as possible to allow enough time for your new SIM card to be delivered. Tuesday 25 February is the deadline to respond and confirm the migration.
If you do not complete the migration, your current Cell C package will be cancelled at the end of February and you will lose connectivity completely.
What will happen to the 100GB/200GB Cell C clients that did not respond to the previous migration?
The 100GB / 200GB Cell C clients that did not respond to the previous migration will still be eligible to migrate to a package of an appropriate size.
What happens to my remaining Cell C topup?
Unfortunately, we are not able to carry over any remaining topups from any Cell C product to another network.
What device can I use on the Pure LTE (MTN) network?
Only approved CAT6 devices will work on the MTN Fixed LTE network. Inserting the new SIM card into another (CAT4) device will not work and you will need to contact our support team to unlock the SIM.
Approved CAT6 devices:
- Huawei B525
- Huawei B612
- Huawei B618
- ZTE MF286
Do I need to change any settings on my device with my new SIM?
- If you receive an MTN LTE SIM card. Please read our article on How to set up your Fixed LTE Wireless Device or visit our Set Up Guide page.
- If you receive a Telkom LTE SIM card there will be no need to change the APN.
Why are you sending a new device?
The reason for the new device is because potentially your current LTE device is not compatible on the MTN network.
If Pure LTE on the MTN network is not available in your area and only Telkom LTE is available, you will receive a new SIM card only, that you can use with your existing LTE device on the Telkom network.
What must I do with my old device?
Please keep your old device. Right now, we are only delivering new SIMs and devices. The collection of the old devices will be communicated to you in the near future.
How long will it take for my new LTE SIM to become active?
The activation of your new LTE SIM will take up to 24 hours to activate from the time the SIM is inserted into the device.
Is there a delivery fee?
No delivery fee will be charged when migrating.
Do I need to RICA my LTE SIM card again?
ALL SIM cards need to be RICA compliant. Migrations and sim swaps do not need to be RICA’d, however, new sign-ups do. To RICA a SIM card you will need your ID or Passport and Proof of Residence not older than 3 months. RICA is done by the courier on delivery.
Will the cancellation policy apply?
No cancellation fee will be charged when migrating from Cell C to Pure LTE or Telkom LTE. The old LTE package will be cancelled after migration.
Can I change to another package during migration?
Unfortunately not, only once you have successfully migrated over to a similar LTE provider, will you be able to do a package change in ClientZone.
Please note: If you choose to move to another package after the migration, you will NOT be able to move back to the custom package that was created for you.
You can view packages available on the website and How to change your LTE package in ClientZone.
What if the device delivery address is different from the location where the device will be used?
No problem, the delivery address can be different to the location where you want to use the device as long as you do not turn the device on at the wrong location as it will lock to the closest tower and you will then need to get the SIM unlocked.
Can I transport the device around with me?
It depends who your new LTE provider is. Pure LTE (MTN) SIM cards get locked to a tower and are location specific. Telkom LTE SIM cards do not get locked and you are able to move about with the device, provided there is a signal in the area.
I keep getting an error with my migration link, is there another way?
If you receive an error during the migration process, it can be done in ClientZone.
- Log in to ClientZone.
- Select the ‘Connectivity’ Tab.