If you would like to change the current VoIP package you are on, you can easily upgrade or downgrade your package in ClientZone.
- Log into ClientZone.
- Click on the ‘Pure VoIP’ tab.
If you would like to change the current VoIP package you are on, you can easily upgrade or downgrade your package in ClientZone.
On the left-hand side under Change to Another Package section, this is where to change the details of your current package.
A package upgrade is immediate and you will be billed pro-rata from the moment you confirm the upgrade.
Package Downgrades
Package downgrades take place at the beginning of the following month and you don’t get billed for any downgrade that you do. The new billing for the downgraded package will commence at the beginning of the following month. Ensure that you request the downgrade before our billing run.