How our system determines who gets shaped
In order to ensure that everybody has the best experience, we manage our network by prioritising different types of traffic so that our clients’ Internet is running as smoothly as possible - no matter the time of the day or the utilisation of the network.
Our system looks at a variety of factors, such as bandwidth consumption patterns and historical usage, to determine which users will be shaped when the network is strained.
Our systems do this dynamically, and intelligently, so there is no set guideline to determine how, or if you will be shaped - as it is determined by the overall network capacity at any given moment.
The network management system determines how to optimise the available network capacity to benefit all clients and give the best possible overall internet experience.
To understand more about what shaping is and how it is applied, please read our article for more information
You can visit our Network Management page to see examples of how dynamic shaping works on our network.