How to access Spam Experts

Spam Experts is a leading security solution integrated on our shared and cloud servers.

It allows the end-user to moderate filter settings for incoming and outgoing e-mail messages and prevents the delivery of spam messages.

With the ability to regulate e-mails, suspicious e-mails are stored in a Spam Quarantine queue and can be filtered, such as being blacklisted or marked as legitimate (whitelisted), including Domain Names, Emails, and Keywords.

• Go to ClientZone.
• Select the ‘Hosting’ tab.

• Under the shared hosting section, select the domain you want to access.

• Click on the ‘Spam Experts”.

Once logged in various email security functions can be performed.

• Log Search: Enables quick identification and analysis of email activity, aiding in the detection and prevention of spam by monitoring patterns and trends.

• Spam Quarantine: Safely isolates suspicious emails, preventing them from reaching users' inboxes and allowing for further review before release.

• Incoming Delivery Queue: Prioritises and manages incoming emails, helping to streamline the identification and handling of potential spam threats.

• Domain Aliases: Create a domain alias when you have multiple domains where all recipient mailboxes at each domain are the same. For example, you might have a recipient@example.com address and then also recipient@example.org.

• Domain Statistics: Provides insights into email traffic and patterns for specific domains, aiding in the identification and mitigation of spam sources.

• Filter Settings: Customisable filters enhance the ability to block or divert potential spam, tailoring the system to specific organizational needs.

• Clear Callout Cache: Regularly clearing the callout cache helps ensure accurate email verification, reducing the risk of false positives or negatives in spam detection.

• Email Restrictions: Imposes limitations on certain email characteristics, such as content or sender details, to proactively prevent spam from entering the system.

• Attachment Restrictions: Sets limits on the types and sizes of email attachments, reducing the risk of malware or unwanted content associated with spam emails.

• Email Size Restriction: Establishes maximum email size, preventing the influx of large and potentially harmful emails that could be indicative of spam or phishing attempts.

• Whitelist/Blacklist: Maintains lists of trusted (whitelist) and suspicious (blacklist) email addresses, ensuring that authorized communication is allowed while blocking known or potential spam sources.