How to request a Call Me Back

Want us to call you back? You can submit a Call Me Back request in ClientZone or via our website and one of our support agents will contact you as soon as they can.

• Log into ClientZone.
  
• Click on the ‘Get Help’ tab.

• Click on ‘Request a Call Me Back’.

• Click on the 'Request a Call Me Back' button.

• Enter your contact details, the product that you need help with and when we should contact you.
• Once done, click on the ‘Call Me Back’ button to submit your request.

• Navigate to Afrihost.com
• Click on the ‘Contact’ tab from the menu at the top of the page.
• Under the Contact section, select ‘Call me back’.

• Enter your contact details then click the 'Continue' button

• Choose the department you wish to receive a callback from and click 'Continue'.

• Please specify the time when you would like us to contact you and click 'Continue'.

• Please provide a detailed description of your query or issue, and click the 'Next' button to proceed.

• You will receive a confirmation that includes the specified time and date for the callback.
• To return to the website, please click on the 'Done' button.

• Open the AirMobile App on your device.

• Click on 'Get Help’ at the bottom of the app.

• Under the Help via phone section, select ‘Call me back’.

• The available callback hours will be displayed. Select ‘New request’ to continue.

• Confirm your contact number, then select ‘Next’ to proceed.

• Choose the Department you would like to receive a call from, then select ‘Next’.

• Select your preferred callback priority.
  

• Provide detailed information regarding your request, then select ‘Submit call back’.

• Select ‘Done’ to complete the process.

You have successfully submitted a callback request via the Airmobile App.

• Open the Afrihost App on your device.

• Click on 'Get Help’ at the bottom of the app.

• Under the Help via phone section, select ‘Call me back’.

• The available callback hours will be displayed. Select ‘Next’ to continue.

• Confirm your contact number, then select ‘Next’ to proceed.

Choose the Department you would like to receive a call from, then select ‘Next’.

• Select your preferred callback priority.
  

• Provide detailed information regarding your request, then select ‘Submit call back’.

• Select ‘Done’ to complete the process.

You have successfully submitted a callback request via the Afrihost App.