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What to do when you have reached your disk quota in CWP

You may have received an email with the following warning:

‘Warning: This account has reached the maximum disk usage quota’.

This could mean one of two things:

  • You have exceeded the disk quota usage that has been assigned to your CWP account.
  • You have exceeded the file storage limit for your email account.

The most common is email file usage limit exceeded and it may appear as if emails have disappeared.

File limits are placed on shared and reseller hosting accounts to keep our systems up and running optimally. Hosting a large number of files on a shared web server can cause issues for the server’s file system and adversely affect the performance of the backup system when it comes to both backing up and restoring data.

How to view your current usage in CWP.
  1. Go to ClientZone.
  2. Log in with your username and password.
  3. Select the ‘Hosting’ tab.
  4. Under the Shared Hosting section, select the domain you want to view.
  5. Select ‘Website Manager’.
  6. Click ‘Log into Website Manager’.
  7. In the menu on the left-hand side, under ‘Disk Space Usage’ will find an overview of your disk usage information.

Note: Access File manager to delete files as desired, access your emails to reduce the mailbox size by deleting unwanted emails.

You have exceeded the disk usage quota that has been assigned to your CWP account.

In the event that hosting disk quota is full, you will have to upgrade to a higher package.

  1. Log Into ClientZone.
  2. Select ‘Hosting’ tab.
  3. Select the domain to wish to upgrade.
  4. Select ‘Edit package’.
  5. Under the Change to Another Package section., you will see your current hosting package.
  6. Under New Package, select your new hosting package from the drop-down menu.
  7. Once done, click on ‘Change Package’ to confirm your package upgrade.
You have exceeded the file usage limit for your email account.

In the event that only your mailbox is full, you can allocate more space.

  1. Log Into ClientZone.
  2. Select ‘Hosting’ tab.
  3. Select the domain you wish to access
  4. Select ‘Manage Email’.
  5. This will log you into CWP.
  6. In CWP, select Email accounts in the menu on the left.
  7. Then select Email accounts.
  8. Here you will see a list of your Mailbox Accounts
  9. Next to the mailbox you wish to increase, Under Usage, select the pen/edit icon.
  10. A pop up will appear, in the enter the MB size of the mailbox
  11. Click ‘Save Changes’
Keep an eye on your disk space usage. 

Read up more here on How to set up usage notifications in CWP for easy instructions.

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