# Get Sorted
ADSL & VDSL
or browse the Help Centre by category
Slow browsing speeds
Our QoS (Quality of Service Prioritisation) only affects downloads and not realtime services such as banking, gmail, youtube etc. If you are experiencing slow speeds across the board, chances are that this may be an issue related to something else - like a fault on your Line, Router or Telkom exchange, and we will need to troubleshoot the problem to assist you better.
Connectivity problems?Â
If you experiencing connectivity issues, please see How to check for a network outage in your area.
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