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# Get Sorted


Fibre Broadband

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How to change your Fibre package

Follow the steps below to change to another Fibre package in ClientZone:

  • Log into ClientZone.
  • Click on the ‘Connectivity’ tab.
  • Now select your Fibre package from the list on the right-hand side.
  • Click on the ‘Edit Package’ button.
  • Select the package you want to change to in the 'New Speed' dropdown under the 'Change to Another Package' section.
  • Accept the terms and click on ‘Change Package’ to confirm your package change.
When will my package change take effect?

Package Upgrades
A package upgrade is immediate and you will be billed pro-rata from the moment you confirm the upgrade.

Package Downgrades
Package downgrades take place at the beginning of the following month and you don’t get billed for any downgrade that you do. The new billing for the downgraded package will commence at the beginning of the following month. Make sure that your downgrade happens before our billing run.

Please note. 

Package changes can be made at any point before the 15th of a month, thereafter our billing cycle is processing and we only allow changes again from the 1st.

Processing Time. 

Upgrades can take 2 - 48 hours to take effect.

Downgrades are processed at the beginning of the following month.

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