Afrihost monthly billing run
The date of the debit order is the 1st of the month and cannot be changed.
Afrihost's monthly billing run commences on the 20th of the month and invoices are sent to clients, during this period the system is temporally locked for any account changes or cancellations. On the 1st of the month Afrihost will debit the client's bank accounts. The Afrihost monthly billing run normally ends on the 5th of the following month. Unfortunately the debit order date can not be changed.
In the event where the debit order date of the 1st of the month falls on a weekend or a public holiday, the debit order will process on the next business day and which may take up to two business days to process (Credit card payments process on the 1st regardless of the holiday).
You will not be able to make any package changes during the billing run. Any changes done during the billing run will only take effect at the end of the following month.
Please note our standard cancellation policy:
- Cancellations made BEFORE the 15th of the month will take effect at the end of that month.
- Cancellations made AFTER the 15th of the month will only take effect at the end of the following month.
- Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.
Please note our Fibre Cancellation policy:
- Fibre cancellations require a one-calendar-month notice period. Clients will have until 23:00 on the last day of the month to submit their cancellation.
Read this article to find out How to pay your account now in ClientZone.
If you would like to know How to add a new payment method, please read our Help Centre article.
If you would like to know Why EFT is not a valid payment method, please read our Help Centre article for more information.
If you would like to know How to view your invoices, please read our Help Centre articles for further assistance.
Get in touch with our Afrihost Help Support Channels for further assistance.