Get Started with Afrihost Fibre

• What you need to get Afrihost Fibre
• How to check Fibre coverage in your area
• Fibre compared to other Broadband options

Choosing the Right Fibre Package

• Pure Uncapped Fibre Experience Explained
• How to choose the right Fibre connection speed

Getting Connected

• How to sign up for Afrihost Fibre via the microsite
• How to sign up for Fibre via ClientZone
• How to sign up for Fibre via the Order Form
• How to sign up for Afrihost Fibre and Vuma Reach
• How long will it take to get connected?
• How to log into a router

Setup and Activation

• How to activate your Fibre after installation
• How to activate your Vumatel Fibre connection
• How to find your Vumatel Object / VT number
• How to activate a fibre line for Other providers
• How to activate your Openserve Fibre connection
• How to set up your Fibre router (All other providers)
• How to set up your Fibre router (Openserve)
• How to set up your Huawei WS5200 Fiber Router for a DHCP connection
• How to set up your Huawei WS5200 Fiber Router for a PPPoE connection
• How to set up a D-Link 825 Fiber Router for a PPPoE connection
• How to set up your extra router as a Wi-Fi repeater

Moving or Migrating your Fibre

• How to relocate your Fibre line to a new address
• How to migrate your Fibre line from another provider to Afrihost

Managing your Fibre account in ClientZone

• How to change your Fibre package
• How to cancel your Fibre account

Frequently Asked Questions

• The difference between 2.4 GHz and 5 GHz Wi-Fi
• How Vuma Reach payments work
• How to manage your PayFast payment details
• What is Wi-Fi and how to connect to a Wi-Fi network
• How to reactivate your Fibre line
• What is a Fibre ONT/ CPE and where should it be installed?
• How to change your routers Wi-Fi password
• Do I need a telephone line to use Fibre?
• Can I use my current DSL router for Fibre?
• I live in a complex, how do I get Fibre?
• Can I use your Fibre Packages for my business?
• What to do if damage to property occurs during Fibre installation
• What does it mean if my area is not live yet?
• Installation was scheduled but no one arrived
• Is the price of the Fibre line included in the Afrihost Package price?
• Will Afrihost swap over my existing DSL connection to my new Fibre connection once the Fibre connection is up and running?
• What are the Fibre installation and activation costs
• I want to change from ADSL to Fibre, how do I avoid getting double billed?
• Do I have to sign a contract to get Afrihost?
• Delivery and costs

Troubleshooting

• How to improve your home WiFi
• Why does my internet buffer when streaming?
• How to check for a network outage in your area
• How to do a speed test for a Vumatel line
• How to perform a speed test
• How to perform a Traceroute and Ping
• No Fibre internet access
• Slow Fibre speeds

Legal

• Fibre cancellation policy
• Acceptable Use Policy

Promotions

• The FREE Double Your Fibre Speed Upgrade Promo Explained
• How to accept the free Double Your Fibre Speed Upgrade promo during signup
• How to accept the free Double Your Fibre Speed Upgrade promo via Email and ClientZone
• How to accept the free Double Your Fibre Speed Upgrade promo via the Afrihost Mobile App