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Fibre Broadband

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How to set up a D-Link 825 Fibre Router for a PPPoE connection

What is PPPoE? 

PPPoE means Point-to-Point Protocol over Ethernet and is a network protocol that connects via an ISP and requires a username and password.

Follow the steps below to set up the newer D-Link 825 router for PPPoE:
  • Open your internet browser. Enter the router's IP address: into the address bar and press enter.

The router's IP address can be found under the router.

  • Log in to the router.

Username: ‘admin’.

Password: Enter the password displayed on the sticker under the router or the password if one has been created for you.

  • Click ‘Login’.
  • If it is your first time logging into the router you will be required to go through the wizard to configure the router.
  • Click ‘Start’ to start the ‘Internet Connection Setup Wizard’.
  • Confirm if your language is English and click ‘Yes’ if it is.
  • Click ‘Continue’ to continue with the set-up wizard.
  • Under Connection Method, from the drop-down menu select ‘Wired Connection’
  • Under Work Mode, from the drop-down menu select ‘Router’.
  • Click ‘Next’.
  • Under Connection Type, from the drop-down menu select ‘PPPoE’
  • Enter your account PPPoE Username and Password.
  • Click ‘Next’.
Where do I get my PPPoE username and password? 
  • Log into ClientZone.
  • Click on the ‘Connectivity’ tab.
  • Select your relevant Fibre package in the right-hand side.
  • Click on the ‘View Product’ button.
  • Your username is displayed at the top of the panel, below your package.
  • To get your password, click on the ‘Access Details’ button.
  • Click ‘Reset Password’.
  • In the success pop-up window, copy your newly generated password, save it and click ‘Okay’.
  • You will now need to configure the 2.4Ghz wireless network. Enter a Network Name and secure Password of your choice.
  • Click ‘Next’.
  • Then you will need to configure the 5Ghz wireless network. Enter the Network Name and a secure Password of your choice and click ‘Next’.
  • Do not enable IPTV, click ‘Next’.
  • Do not enable VoIP, click ‘Next’.
  • You will be required to set up a new password for the router if it is the first time logging in and click ‘Next’.
  • Please note the summary of your settings or select ‘Save Configuration File’ to download the configuration backup file.
  • Click ‘Apply’ to save these settings.
How to create a strong password: 

It is important to create a strong and secure password. Use a minimum of 10 characters. Include uppercase, lowercase, numbers and use at least one special character (eg: =~_{} @^&>*) in the password. Do not include a username or your name in the password.

Follow the steps below to set up the older D-Link 825 router for PPPoE:
  • Log into the router. Open your internet browser. Enter the router's IP address: into the address bar and press enter.
  • Enter the router's username and password.
  • Click ‘Login’.

The password can be found on the sticker under the router or is a different password if a new one has been created.

  • On the home page of the router select the ‘SETUP’ tab from the top menu bar.
  • Ensure you are on ‘INTERNET’ from the menu options on the left-hand side.
  • Select ‘Internet Connection Setup Wizard’.
  • A ‘Welcome to the Set Up Wizard’ screen will appear, click ‘Next’.
  • Step 1 will request you to enter a new administrator password to access the router in the future. Enter your new password and click ‘Next’.
  • Step 2 will require you to select the correct time zone of your location. From the drop-down menu select the time zone. South Africa is GMT+2. Then click ‘Next’.
  • Step 3 will require you to select the correct configuration for your internet connection. Select ‘Username / Password Connection (PPPoE)’ and click ‘Next’.
  • Insert your PPPoE username and password and click ’Next’.
  • The Setup is now complete, select ‘Connect’ to save the settings.
  • Your settings will be saved and are now all set up and you are ready for Pure Internet Joy.

If you do not connect immediately please reboot the router.

Change your WiFi Settings. 

If you would like to know How to change your WiFi password read our Help Centre article for assistance.

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