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# Get Sorted



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How to log into a router

You may need to access your router to change the settings or update the firmware of the device.

To gain access to the router is done through the default gateway or IP address. The IP address is best explained as the access key to the device and every device has one, a unique access key.

Follow the steps below to log into your router.
  • Locate your routers IP address. That can be found at the bottom of the router or check the manual. (examples of an IP:,,,
  • Open your prefered internet browser. (Google Chrome, Firefox, Internet Explorer, Safari)
  • Enter your routers IP address in the search bar. Hit enter to search.
  • To log into the router, you will be required to enter the login username and password.

If you are setting up your router for the first time, you can locate the default username and password underneath the router.

How to reset your router

If you are struggling to access your router you may want to reset the router back to factory settings. The ‘reset’ button can be found on the back or bottom of the router.


You must be aware that resetting the router will change ALL settings back to default settings, including your network wireless name (SSID) and password. This will not reset the firmware to an earlier version.

Please follow the steps below to reset your router:
  1. Turn the device on.
  2. Insert a paper clip or similar object into the hole on the back of the unit labelled ‘Reset’.
  3. Hold the paper clip down for 10 seconds and release.
  4. The unit will reboot. When the lights stop blinking, the unit has been reset.
Fibre router setup. 

Read this article for easy steps on How to set up your Fibre Connection.

ADSL or VDSL router setup. 

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