How to manage your VumaReach PayFast payment details

PayFast is a payment gateway that allows for secure payments with a variety of payment solutions, these payment details may need to be updated and edited once in a while to ensure no payment issues.

• Log in to your PayFast profile.
  Select 'Log in' if you already have a profile or 'Sign me up' if you do not yet have a PayFast profile. Be sure to sign up using the email address linked to your Vuma Reach services and follow the sign up prompts.

• Select ‘Log in’ under aggregation to access the Payfast dashboard.

• Enter your PayFast username (email address) and password.
• Click on the 'Login' button.

• Once logged in you will see your PayFast account and billing information.
• On the left-hand side menu, select ‘Card Agreements’.

• Here you will see your saved card details. The merchant and the credit card and/or bank details that you have linked to your profile.

• Under the ‘Action’ column, in line with the VumaReach subscription, click the menu indicated by 3 dots and select ‘Edit Linked Card’.

You will be prompted with a screen to update your card details.

• Enter your new card details. (name on card, card number, expiry date, and the CVV number).
• Click the ‘Save card details’ button when done.

You will be redirected to your bank's 3D Secure authentication page.

• Authenticate the card details using the One Time PIN (OTP) sent to you by your bank.

Your new payment information has been saved successfully.

Vuma Walled Garden is an account management portal for Vuma Reach clients. It allows Vuma Reach customers to manage their accounts, such as making payments, resubmitting payments, updating details, and troubleshooting connectivity issues related to their Vuma Reach connection.

• Once the account is suspended, clients will be redirected to the Vuma Walled Garden page.

• Under the ‘Payment Method’ section, the reason for the failed debit order will be displayed. Clients will have the option to update their banking details and retry the payment to initiate a re-debit on the account.

• To update your banking information, select the ‘Update Card Details’ option.

• The Payfast page will appear, enter your email address or contact number, and select ‘Continue’ to proceed.

You will be prompted with a screen to update your card details.

• Enter your new card details. (name on card, card number, expiry date, and the CVV number).

• Click the ‘Save Card Details’ button when done.

You will be redirected to your bank's 3D Secure authentication page.

• Authenticate the card details using the One Time PIN (OTP) sent to you by your bank.
  

Your new payment information has been saved successfully.

• If the linked payment method has sufficient funds and you want Vuma to try again, select ‘Retry Payment’ to initiate a re-debit on the account.