Porting to AirMobile

Porting your number over allows you to move to Afrihost without losing your mobile number.

In this article, you can find the following information:

1. Porting to a physical SIM.
2. Porting to an eSIM.
3. Frequently Asked Questions (FAQs).

• Sign up for AirMobile via AirMobile app or afrihost.com
• After finishing the sign-up process, proceed to log into your Afrihost AirMobile app to finalise the porting process.

• Under Products tab, locate the pending porting order related to your physical SIM card. Then tap ‘open to complete port in process’.

• Once initiated, you will receive an SMS confirming the porting request.

• Respond to the confirmation SMS from your current provider with the provided OTP to authorise the porting.

• After successful authorisation, you'll receive an email confirming the completion of the porting process.

• You may now insert your new SIM card into your device.

An eSIM or an Embedded SIM is a tiny digital ID card that is built-in to your mobile or wearable device. It cannot be taken out like a regular SIM card. An eSIM allows you to easily switch networks or activate new plans without needing a physical SIM card. If your device does not have this technology an eSIM will not work on your device.

• You will receive an email confirming that your eSIM is ready for download.

• Don't download the eSIM until the porting process is finalised.
• Log into your Afrihost AirMobile App to access the porting section.

• In the app, navigate to the 'Products' section.
• Locate the pending porting order related to your eSIM and tap ‘Open to complete port in process’ to proceed.

This will start the porting process, and you will receive an SMS confirming the completion.

• Upon receipt of an SMS from your current network provider, reply with the provided OTP to authorise the porting request.

• Once successfully ported, you will get email confirmation that the process has been completed successfully.

• Now, you can proceed to download the eSIM as instructed in the earlier email.
• Once downloaded, your device will be ready to utilise the AirMobile network through the eSIM technology.

• Mondays-Fridays (Public Holidays Excluded) - 09:00-17:00.
• Saturdays (Public Holidays Excluded) - 09:00-13:00.
• Sundays - Port Requests are not processed on Sundays.

All porting happens between 19:00-22:00 on all days except public holidays.

Should the port request be received in time on a particular day and your request is accepted, you should be able to port on the same day that the request is made.

You only pay for the SMS that you send requesting the port.

There are a few factors to be aware of, such as if you are cancelling a long‑term contract with your current service provider, they may charge you a cancellation fee.

If an existing Air Mobile legacy client transitioning to the new AirMobile service, all your current airtime and data will be transferred to your new SIM card.

However, if client is moving to Afrihost AirMobile from another service provider, client will lose any remaining airtime, data, SMS bundles, and other credits associated with your current provider. Additionally any messages saved on your old SIM card such as SMS, MMS, and voicemail will not be retained.

You will have to wait 60 days. This is due to regulatory practices and not Afrihost Specific.