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ONT lights and their meaning.
An Optical Network Termination (ONT), also known as Client Premises Equipment (CPE) is the Fibre connection box installed inside your house. The ONT device connects your fibre router to the fibre network. We will look at the different ONT devices that our Fibre Network Operators (FNOs) use, how they work and what the signal lights on each device means.
Here are a few ONT devices we will cover:
We have grouped the ONTs based on their brand names and the FNOs that use them. There may be multiple FNOs using the same or similar ONT brand and model.
| ONT Devices | |||
|---|---|---|---|
| Device name | Fibre Network Provider | ||
| 1. Calix | Frogfoot, Metrofibre, Balwin, & Vuma Villages. | ||
| 2. CTC & Raycore | Vuma Trench or Vuma Core. | ||
| 3. CTS | TT Connect. | ||
| 4. DASAN | Octotel. | ||
| 5. Huawei | Vuma Reach, Vuma Aerial, Mitsol, Evotel, & Openserve. | ||
| 6. Nokia | Vodacom. | ||
1. Calix: Frogfoot, Metrofibre, Balwin, Vuma Villages.
- Power = Power status.
- Green = ONT has power.
- Off = ONT does not have power. Check that your ONT is plugged in and receiving power from the power supply.
- Green = ONT has power.
- Broadband = Connection to the upstream provider (Frogfoot/Metrofibre/Balwin/Vuma Villages).
- Green = Connected.
- Red or off = The fibre line is faulty. Please ensure the thin fibre cables are firmly connected to the ONT device. If the light changes to green, you will be able to connect. If the light remains red or off, please reboot the ONT and WiFi router. Check our Network status page for any known issues. If there are no known issues reported, please contact our Support team to assist you further.
- Service = Connection to the Internet Service Provider.
- Green = Connected.
- Red or off = No connection. Restart the ONT and WiFi router. If the light changes to green, you will be able to browse the internet. If the light remains red, please check the Network status for any known issues. If there are no known issues reported. please get in touch with our Support team to you assist further.
- Green = Connected.
- Ethernet = Indicates if the LAN cable is properly plugged into your ONT.
- Green = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is connected properly, and the WiFi router is powered on. Restart the ONT and WiFi router. If the light changes to green, you will be able to connect to the internet. If the light remains off, please check that there is no issue with the network cable and test with a different network cable. If the ethernet light still does not come on after testing with a different cable, it might be that the port is faulty, please get in contact with our support team for further assistance.
Are all the ONT lights on and stable?
If all the lights on your ONT are on, stable, and there is no known outage, please disconnect the ONT and WiFi router from the power socket for about 5 –10 minutes and try again.
2. CTC & RAYCORE: Vuma Trench or Vuma Core.
Vuma Trench (also known as Vuma core) may install any of the following ONT devices:
2.1. CTC.
2.2. Raycore.
Please note!
This section does not include to Vuma Aeriel and Vuma Reach. Please scroll down to section 5 for Vuma Aeriel and Vuma Reach.
2.1. CTC.
- Power icon = Power status.
- Green = ONT has power.
- Off = ONT does not have power. Check that the ONT is plugged in and receiving power from the power supply.
- F = Connection to the upstream provider (Vuma).
- Green = Connected.
- Off = The fibre line is faulty. Restart the ONT and your WiFi router. If the light changes to green, you will be able to browse the internet. If the light remains off, please check our Network status page for any possible issues. If there are no known issues reported, please get in touch with our Support team to assist further.
- 1 = Indicates if the LAN cable is correctly plugged into your ONT.
- Green = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is connected correctly. If the light remains off, please check that there is no issue with the network cable and test with another cable.
2.2. RAYCORE.
- Power = Power status. The power light must be stable. If the power light is flashing please contact our support team to log a fault.
- Blue = ONT has power.
- Off = ONT does not power. Check that the ONT is plugged in and receiving power from the power supply.
- FX = Connection to the upstream provider (Vuma).
- Orange = Connected.
- Off or Red = There is a fault on the fibre line. Restart the ONT and WiFi router. If the light changes to orange, you will be able to browse the internet. If the light remains off, please check the Network status for known issues. If there are no known issues reported please get in touch with our Support team to assist further.
- LAN1 = Indicates if the LAN cable is properly plugged into your ONT.
- Orange = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the router is connected correctly, and the WiFi router is powered on. If the light changes to green, you will be able to browse the internet. If the light remains off, please check that there is no issue with the network cable and test with another one.
Which port should the LAN cable be connected to?
Please ensure that the LAN cable is connected to LAN1 of the ONT device. If it shows a different number, it means the cable is connected to a different port.
3. CTS: TT Connect.
- Power = Indicates the power status.
- Green = ONT has power.
- Off = ONT does not have power. Please ensure that the device is connected to the power supply.
- Status = Indicates the system status.
- Green = Connected.
- Off = System is down. Reboot the ONT device. If the light changes to green, you will be able to browse the internet. If the light remains off, please get in touch with our Support team for further assistance.
- WAN = Indicates the WAN port status.
- Orange = Connected.
- Geen = WAN port is up but configurations are incorrect.
- Off = Port link is down. Check the Network status page for any known issues. If there are no known issues reported, please get in touch with our Support team to assist you further.
- LAN 5 = LAN Port status.
- Orange = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is clicked in. If the light remains off, please check that there is no issue with the network cable and that it is connected to LAN port number 5.
Are all the ONT lights on?
If the lights on your ONT are on and there is no known outage, please have the ONT and WiFi router disconnected from the power socket for about 5 –10 minutes and test again.
4. DASAN: Octotel.
- PWR = Power status
- Green = ONT has power.
- Off = ONT does not have power. Check that the ONT is plugged in and receiving power from the power supply unit.
- PON = Connected to the upstream network provider (Octotel).
- Green = Connected.
- Red = There is a fault on the fibre line. Restart the ONT and WiFi router. If the light changes to green, you will be able to browse the internet. If the light remains red, please check the Network status for known issues. If there are no known issues reported please get in touch with our Support team to assist further.
- ALM = The ALM light indicates whether there is a problem with your fibre connection.
- Off = Connected.
- Red = There is a fault on the line. Restart the ONT and WiFi router. If the light changes to green you will be able to browse the internet. If the light remains red, please check the Network status page for any known issues. If no known issues are reported, please contact our Support team to assist further.
- Internet = Indicates that there is internet traffic on your fibre line.
- Green = Connected.
- Red = Internet traffic is not reaching your home. Restart the ONT and WiFi router. If the light changes to green, you will be able to browse the internet. If the light remains red, please check the Network status page for any known issues. If no known issues are reported, please contact our Support team to assist further.
- LAN = Indicates if the LAN cable is plugged correctly into your ONT.
- Green = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is clicked in and the WiFi router is powered on. If the light changes to green you will be able to browse the internet. If the light remains off, please check that there is no issue with the network cable and get in touch with our Support team to assist further.
Are all the ONT lights on?
If the lights on your ONT are on and there is no known outage, please have the ONT and WiFi router disconnected from the power socket for about 5 –10 minutes and test again.
5. Huawei Models: Vuma Reach, Vuma Aerial, Vuma Reach, Mitsol, Evotel, & Openserve.
- Power = Power status
- Green = ONT has power.
- Off = ONT does not power. Check that the ONT is plugged in and receiving power from the power supply.
- PON = Connection to the upstream network provider (Vuma Reach/ Vuma Aerial/ Vuma Reach / Mitsol/ Evotel/ Openserve).
- Green = Connected.
- Red or off = There is a fault on the line. Restart the ONT and WiFi router. If the light changes to green you will be able to browse the internet. If the light remains red, please check the Network status for known issues. If no known issues are reported, please contact our Support team to assist further.
- LOS = Short for loss of signal. Indicates that a signal or connection is dropped or terminated.
- Off = Connected.
- Red = The network has lost signal. Restart the ONT and WiFi router. If the light goes off, you will be able to browse the internet. If the light remains red, please check the Network status for known issues. If there are no known issues reported, please get in touch with our Support team to assist further.
- LAN = Indicates that the LAN cable is correctly plugged into your ONT.
- Green = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is plugged in correctly and the WiFi router is powered on. If the light changes to green you will be able to browse the internet. If the light remains off, please check that there is no issue with the network cable and test with another one.
6. Nokia: Vodacom.
- Power = Indicates the power status.
- Green = ONT has power.
- Off = ONT does not have power. Please ensure that the device is connected to the power supply.
- Alarm = Indicates if there is a problem with your fibre connection.
- Off = Connected.
- Red = There is a fault on the line. Restart the ONT and WiFi router. If the light changes to green you will be able to browse the internet. If the light remains red, please check the Network status page for any known issues. If there are no known issues reported please get in touch with our Support team to assist further.
- PON = Connection to the upstream network provider (Vodacom).
- Green = Connected.
- Red or off = There is a fault on the line. Restart the ONT and WiFi router. If the light changes to green you will be able to browse the internet. If the light remains red, please check the Network status for known issues. If no known issues are reported, please contact our Support team to assist further.
- LAN = Indicates if the LAN cable is plugged correctly into your ONT LAN port.
- Green and flashing = Connected.
- Off = No data connection. Ensure that the network cable between ONT and the WiFi router is clicked in. If the light remains off, please check that there is no issue with the network cable. If the light changes to green, you will be able to browse the internet. If the light remains off, please check that there is no issue with the network cable and test with another one.
Are all the ONT lights on?
Are all the ONT lights on? If the lights on your ONT are on and there is no known outage, please have the ONT and WiFi router disconnected from the power socket for about 5 –10 minutes and test again.
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