How to cancel your Fibre account
You do not need to cancel your Fibre package if you only want to change to another Fibre line speed/package. Read our How to change your Fibre package to find out how.
If you are moving home you can easily relocate your fibre line using our relocation tool in ClientZone. Read our How to relocate your Fibre line to a new address article for easy to follow steps.
Follow the steps below to cancel your Fibre services in ClientZone:
- Log into ClientZone.
- Click on the ‘Connectivity’ tab.
- Now select your Fibre package from the list on the right hand side.
- Click on the ‘Edit Package’ button.
- Complete the details in the ‘Cancel this Service’ section.
- Click on the ‘Cancel this Service’ button.
If you would like to know How to transfer products, please read our Help Centre article for further assistance
Unfortunately, you cannot pause your Fibre services.
Any cancellations done before the 15th of the month will take effect at the end of that month.
Cancellations done after the 15th of the month will then only be effective from the end of the following month.
Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.
If you would like to know more about our Fibre cancellation policy, please read our Help Centre article for more details.