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How to migrate your Fibre line from another provider to Afrihost
In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration. There are three easy to follow steps when migrating your fibre line:
- Cancel with your current Internet Service Provider.
- Sign up for Fibre Afrihost.
- Activate your Afrihost Fibre Services.
You will need to notify your current ISP and cancel your current services with them. Most ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.
Once your line has been released by your ISP, you can sign up with Afrihost.
The release of your line may take some time. Afrihost has no control of the time frame it may take for the release of your line from your previous ISP.
Once the current Internet Service Provider has confirmed the cancellation and the notice period, you can place a migration order with Afrihost.
To get blazing fast internet, follow these easy steps on how to sign up for Afrihost fibre.
You will then need to provide us with your UID (if relevant) which can be updated in ClientZone directly.
Or you can go to your existing provider’s site, choose Afrihost as your ISP and click on activate.
|Each providers UID is different here are some examples:|
|Provider||UID||UID Example||Where to Locate|
|Openserve||B Number||B310015577||Contact Openserve but ensure you don’t cancel the line.|
|Vuma Arial and Fibrehoods||F-san Number||485754437EE37F9C OR ZNTS038D7F07||Found on the sticker on the back of your ONT.|
|Octotel||Octotel Line Number||OCT-BGL17325||Call Octotel to get the UID.|
|Frogfroot||FRG Number||FRG833-47-JHB-B1||Call previous ISP for this UID.|
If your Fibre line is not already active after signing up with Afrihost, please visit the Fibre Activation page to activate your line.
If you would like to know How to relocate your fibre line to a new address, please read our Help Centre article for more information.