How to migrate your Fibre line from another provider to Afrihost
In order to successfully migrate your Fibre to Afrihost, you will need to process what we call a Fibre Migration. There are three easy to follow steps when migrating your fibre line:
- Cancel with your current Internet Service Provider.
- Sign up for Fibre Afrihost.
- Activate your Afrihost Fibre Services - Only after ensuring your previous ISP has fully terminated their service.
If you would like to know How to relocate your fibre line to a new address, please read our Help Centre article for more information.
1. Cancel with your current Service Provider
You will need to notify your current ISP and cancel your current services with them. Most ISPs require a 30 day notice period. You may be charged a cancellation/migration fee if applicable.
Once your line has been released by your ISP, you can sign up with Afrihost.
The release of your line may take some time. Afrihost has no control of the time frame it may take for the release of your line from your previous ISP.
2. Sign up for Afrihost Fibre.
Once the current Internet Service Provider has confirmed the cancellation and the notice period, you can place a migration order with Afrihost.
To get blazing fast internet, follow these easy steps on how to sign up for Afrihost fibre.
Provide Afrihost with your UID (Unique line ID)
You will then need to provide us with your UID (if relevant) which can be updated in ClientZone directly.
Or you can go to your existing provider’s site, choose Afrihost as your ISP and click on activate.
3. Activate your Afrihost Fibre Services
Once the termination of your previous ISP's services is confirmed, we will activate your Afrihost service and communicate via e-mail and SMS.
If your Fibre line is not already active after signing up with Afrihost, please visit the Fibre Activation page to activate your line.
If you fibre provider is Openserve or Vodacom, follow the instructions on our Help Centre article How to set up your Fibre Connection (Openserve and Vodacom) to activate the service.
If you require further assistance please see the various Afrihost Help Support Channels available to you.