How Vuma Reach payments work

Below we will look at:
1. Vuma Reach Pure Fibre.
2. Vuma Reach Prepaid Fibre.

Vumatel and Afrihost use PayFast as a secure online payment solution for Vuma Reach Fibre sign-ups.

PayFast allows for secure payments with a variety of payment methods.  Sometimes, issues arise, and it helps to understand why they happen and how to resolve them

• First Payment - The full monthly amount will be deducted on the date of sign-up. This is to activate the account.
• Second Payment - The pro-rata amount will be charged on the 1st day of the following month. This amount will depend on the number of days before the end of the month from the activation date

• Third Payment and onwards - The monthly amount will be deducted in full.

The PayFast system will attempt to deduct the funds on the 1st day of the month in the morning. If the payment fails, the system will attempt a second time in the afternoon.

If the second payment attempt fails, the system will try again on the 2nd day of the month. Twice in the day, once in the morning and if unsuccessful, again in the afternoon.

If on the 3rd day of the month, after 48 hours of attempts payment is still not received, the account will be cancelled by Vumatel and a new order will need to be submitted.

The PayFast system will then immediately deduct the funds from the card/ account on the system.

• Log in to your PayFast profile.
• Select the ‘Payment link’.
• Edit the card details OR leave details as is if the account now has sufficient funds.
• Select ‘Update’.

Please let the Afrihost Fibre team (fibre@afrihost.com) know that the details have been updated as the debit order will need to be manually resubmitted. Please include your Afrihost account number for easy reference. Once the payment is received and confirmed successful, Vumatel will reactivate the connection.

Send Afrihost proof of payment for the first payment to prove that the account does exist, and the issue exists elsewhere on the system to be investigated.

Choosing the Vuma Reach Prepaid Fibre option allows you to do data top-ups as and when you require connectivity. Data bundles are only valid for a specified period. Afrihost uses EasyPay for Vuma Reach Prepaid Fibre bundle payments.

• First Payment – The full amount must be paid via EasyPay. EasyPay payments require an EasyPay number. Afrihost will send an email with an EasyPay number after a Vuma Reach Prepaid Fibre sing up is completed. Alternatively, the EasyPay number can be found on ClientZone under the Connectivity section. Once you have your EasyPay number you can make a payment at selected EasyPay pay points or online via the EasyPay website. The first payment covers a Prepaid bundle, which lasts for 30 days. Once the payment is received, Vumatel will be in touch for installation arrangements. If the line already exists, it will be activated in approximately an hour.

• Top-ups – After the first 30 days from activation, you will need to top up your Prepaid account. Top ups can be done via EasyPay using the EasyPay number. You can purchase up to 6 bundles at a time per fibre line. Each bundle expires after 30 days.