How to settle your account if your payment failed

If a debit order or credit card payment fails on our system, you can easily pay your account by following these instructions:

• Log into ClientZone.
• Click on the ‘Billing’ tab.

• In the Billing section, click on the ‘Settle my Account’ button.

You will be presented with the overdue amount and various payment options to settle your account.

Under the Settle My Account section, select a Payment Type from the drop-down menu.

• Bank Account: You can choose to pay with an existing bank account or add a new one.
• Credit Card: You can choose to pay with an existing credit card or add a new one.
• EFT: This is a ONCE OFF option that allows you to immediately transfer the outstanding amount directly to Afrihost’s bank account.

If you have selected Bank Account or Credit Card:

• Select your saved bank account/credit card or add a new one.
• Agree to the terms and conditions.
• Click ‘Pay Now’.

You have successfully made a payment to your account.

If you have selected EFT:

• Log into your banking app or Internet banking.
• Create a payment to Afrihost using the details given.
• Select Instant Payment or Pay & Clear to make an immediate payment.

You have successfully settled your outstanding account.