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# Get Sorted



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How to settle your account if your payment failed

If a debit order or credit card payment fails on our system, you can easily pay your account by following these instructions:

  • Log into ClientZone.
  • Click on the ‘Billing tab.
  • In the Billing section, click on the ‘Settle my Account’ button.

You will be presented with the overdue amount and various payment options to settle your account.

Under the Settle My Account section, select a Payment Type from the drop-down menu.

  • Bank Account: You can choose to pay with an existing bank account or add a new one.
  • Credit Card: You can choose to pay with an existing credit card or add a new one.
  • EFT: This is a ONCE OFF option that allows you to immediately transfer the outstanding amount directly to Afrihost’s bank account.
Please Note! 

The EFT option is NOT available for Vuma Reach Fibre clients as Vuma reach accounts are paid via PayFast or EasyPay.

If you have selected Bank Account or Credit Card:

  • Select your saved bank account/credit card or add a new one.
  • Agree to the terms and conditions.
  • Click ‘Pay Now’.
Please note! 

Afrihost does NOT accept EFT as a monthly payment method. This is a once-off option!

You have successfully made a payment to your account.

If you have selected EFT:

  • Log into your banking app or Internet banking.
  • Create a payment to Afrihost using the details given.
  • Select Instant Payment or Pay & Clear to make an immediate payment.

You have successfully settled your outstanding account.

My account was terminated. 

An account is terminated if 5 consecutive failed debit payments occur in a 6-month period. The system is then set to terminate the account. Please read our Help Centre article My ClientZone has been disabled for further assistance.

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