General

• What is Wi-Fi and how to connect to a Wi-Fi network
• The difference between Capped and Uncapped data
• Acceptable Use Policy
• Delivery and costs
• What is LTE-A?
• How to check for a network outage in your area
• What speeds can I expect on Fixed Wireless?
• Fixed Wireless RAIN 19 hour free off-peak data
• Telkom Fixed LTE Wireless FAQs
• Pure LTE (MTN) FAQs

Signing Up

• How to check Fixed Wireless coverage in your area
• How to sign up for Fixed Wireless LTE
• Can I use the included SIM Card in another device?
• How to RICA your SIM card
• Do I need to sign up for a contract?

Getting Connected

• How long does it take to activate the LTE services after delivery?
• How to change the Huawei LTE Device SSID & Wi-Fi password
• How to set up your Fixed LTE Wireless Device and configure the APN
• How to change the ZTE LTE Device SSID & Wi-Fi password
• How to configure the APN on your ZTE LTE Device
• How to change the Huawei 4G Router Lite LTE device SSID and Wi-Fi password
• ​How to configure the APN on your Huawei 4G Router Lite LTE device

Data Rollover

• Monthly LTE data rollover explained
• Data topup rollover explained

Data Usage and Topups

• How to view your Fixed Wireless data usage
• How to view your Telkom Fixed LTE data usage
• How to top up your Fixed Wireless data

Managing your product in ClientZone

• How to do a sim swap for a Fixed LTE Wireless sim card
• How to change your Fixed LTE Wireless package
• How to cancel your Fixed LTE Wireless package